At S.B. Syscon Pvt. Ltd., we want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return a product or cancel an order. This policy outlines the process and conditions.
1. Order Cancellation
You may cancel an order before it has been dispatched from our warehouse. To cancel, please contact our support team immediately.
- Pre-Dispatch Cancellation: Full refund will be initiated to your original payment method.
- Post-Dispatch: Once an order is dispatched, it cannot be cancelled. You may refuse delivery or initiate a return as per our Return Policy.
2. Returns Policy
We accept returns for items that are damaged, defective, or incorrect (different from what was ordered). Returns must be initiated within 7 days of delivery.
Conditions for Return:
- Product must be unused and in its original packaging with all tags, manuals, and accessories intact.
- You must provide proof of purchase (Order ID / Invoice).
- For damaged/defective claims, unboxing video or photos are recommended.
3. Refund Process
Once we receive your return, our quality team will inspect the item. Upon approval, a refund will be processed.
- Refund Method: Refunds are credited to the original payment source (Credit Card, UPI, etc.) or Bank Account.
- Processing Time: Refunds typically take 7–14 business days to reflect in your account, depending on your bank's processing time.
4. Non-Refundable Items
Certain items cannot be returned due to their nature, including:
- Custom-made or special order items.
- Products with broken seals (for hygiene or electronic safety reasons).
- Clearance sale items (unless defective).
5. How to Initiate a Return
Steps to follow:
- Send an email to marcom.sbsyscon@gmail.com with your Order ID and reason for return.
- Attach clear photos/videos if the item is damaged.
- Wait for our Return Authorization and shipping instructions.
For any questions regarding refunds or cancellations, please reach out to us at marcom.sbsyscon@gmail.com.
